Soothing Prep Lip Mask — Cooling peel-off lip mask

Free Returns for AltaMoro Members

Order Cancellation
You may cancel your order any time before it has been shipped or put into production. A full refund will be issued for cancelled orders. Please note that once the item has been dispatched, cancellations are no longer possible.

Return Policy (if applicable)
We gladly accept returns. Customers may request a return within 14 days of receiving their order.
To qualify, items must be unused, in their original condition, and returned in the original packaging. Proof of purchase (such as a receipt) is required. Please do not send your item back to the manufacturer.
Customers are only responsible for shipping fees once per order (this includes return shipping). No additional restocking fees will be charged.

Refunds (if applicable)
After we receive and inspect your returned item, we will notify you via email. You’ll also be informed whether your refund request has been approved or declined.
If approved, your refund will be processed within a few business days, and the credited amount will be applied to your original payment method.

Delayed or Missing Refunds (if applicable)
If your refund hasn’t appeared yet, please check your bank account again.
Next, reach out to your credit card provider—sometimes it takes a little longer for refunds to be posted officially. You may also want to check with your bank, as processing times can vary.
If you’ve completed all these steps and still haven’t received your refund, please contact us aleedwards39708@outlook.com

Return Address
For the return address, please reach out to our customer support team at aleedwards39708@outlook.com

SHIPPING

We’re committed to providing reliable delivery options no matter where you are located. Each day, we ship orders to customers worldwide, making sure you enjoy quick and dependable service at every step.

Delivery times are broken into two stages:

Processing Time: Includes order confirmation, quality checks, and packaging. All purchases are prepared and sent to our distribution hub within 48 hours after the order is placed.

Shipping Time: The period required for your package to travel from our distribution center to its final destination.

ESTIMATED SHIPPING TIMES BY REGION

Nordic Countries

Standard Delivery: 12–15 business days ($8.9 USD)

VIP Delivery: 5–7 business days ($15.9 USD)

Western, Central & Southern Europe

Standard Delivery: 10–12 business days ($8.9 USD)

VIP Delivery: 5–6 business days ($15.9 USD)

Eastern Europe

Standard Delivery: 8–10 business days ($8.9 USD)

VIP Delivery: 4–6 business days ($15.9 USD)

North America

Standard Delivery: 10–15 business days ($8.9 USD)

VIP Delivery: 6–7 business days ($15.9 USD)